What We Do

Uptrust reminds people to attend court and other obligations. We use text messages. Text messages have 98% open-rate, much better than phone calls from anonymous numbers or mailed letters that often don’t reach the recipient.  

Uptrust is two-way in nature, providing an opportunity for your clients to reach you with questions or concerns. Our system is dynamic and tailors its messages based on defendant needs. For example, we remind people of childcare or connect them to transportation providers in their community. Additionally, our system periodically checks to ensure phone numbers are still operational.   

Our messages have been crafted in concert with public defenders, behavioral economists, and social workers to deliver maximum impact, and humanize the criminal justice system.

Our Results

Through a mix of automation and on-demand human interaction we humanize the confusing criminal justice process for low-income defendants.

Our results prove that better engagement achieves better outcomes for all stakeholders (defendants, law enforcement, court staff, public defenders, pretrial services, probation, and tax-payers.)

20%

On average, 20% of low-income clients miss court without the benefit of personalized reminders. 

 

75%

Uptrust has decreased the fta rate by 75% in multiple jurisdictions.That means for every 100 low-income defendants, Uptrust is keeping 15 people out of jail.

 

30%

A key factor in Uptrust’s success is our ability to engage low-income clients. Over 30% of defendants text back, and the number one response is “Thank you.”

 

70%

Of defendants we connected with relied on the bus or a ride from a friend to get to court.